YEARS OF SERVICE: 5
Multiple locations

PlayhouseSquare Real Estate Services were hired in 2002 to help the Director of Real Estate analyize Progressive's operating and financial processes and procedures as compared to the Real Estate market, suggest improvements and implement the changes. The goal was to improve facility operations and processes for both internal and external users in support of Progressive's continued growth.

SERVICES PROVIDED
PlayhouseSquare Real Estate Services has created, analyized and/or helped to improve the following:
Property financial reporting
HVAC equipment analysis and tracking
Call Center structure and process
Call Center Customer implementation process
Facility Mangement Strategic Planning
Transaction, Design, Lease administration and Facility Management, Call Center coordination
Disaster Relief analysis and coordination
Organizing and coordinating new office openings, moves, closes, expansions and reconfigurations
Developed many new measurement and monitoring devices
Development of customer service manuals
Facility Mangement Strategic Planning
Initial planning for a new initiative named Customer Service Centers
Brought new vendor opportunities
Internal and external benchmarking
Mapped 600 sites throughout the country in order to organize their strategic plan
for service

RESULT
PlayhouseSquare Real Estate Services added immediate value to the Progressive Facility Management Operations. Because of our real estate experience from the tenants', landlords' and owners' prospectives, we have been able to add strategic insight into Progressive's operations, thus solving immediate problems and improving overall processes and procedures as they expand.